Refund policy

1.1 Purpose

At Elegante, we pride ourselves on customer service and, to that end, our returns & refund policy is very simple.

You have 14 calendar days to return an item from the date you received it.

1.2 General Requirements

To be eligible for a return, your item/s must be as follows:

• Unopened,unused and the same condition that you received it.
• A stocked item for Elegante and not an item we have to order from our suppliers specifically for your order

If the product is defective or has been mis-delivered, then the above points are not taken into consideration.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your refund after inspecting the item as soon as possible.

If your return is approved, we will initiate a refund via Credit Note against the original PO you raised and you will receive the credit within 72 hours of the return being authorised.

The charges below will be deducted from your refund:

• A £9.95 collection fee (if you send this back by your own shipping method then this charge won’t be deducted from your credit)
• A 10% handling fee for the total value of the items being returned up to a maximum handling fee of £50 (£500 combined item value), i.e. if the value of the items being returned is £150 then a £15 handling fee is applied.

1.3 Principles of the Policy:

If the product is defective or faulty then the above points are not taken into consideration, and you will be credited the full value. To be eligible for the credit on a faulty or incorrect item we will need photographic evidence sent via the contact method as advised below.

All goods remain the property of Elegante. No claims for damaged/missing goods will be recognised unless made in writing within 3 working days of receipt. Non-deliveries must be notified in writing within 10 days from receipt of the invoice.