Returns

Returns made simple

Need a different size or changed your mind? Request a return within 14 days of delivery and we’ll email you with the next steps.

Start a return

How it works

Four simple steps

Request your return

Fill in the form below within 14 days of delivery. If you have an account, log in to choose your order and items.

Pack your items

Items must be unused, unopened and in their original packaging, unless they are faulty.

Send them back

Return them yourself using a tracked service at no charge, or ask us to arrange a collection for £9.95.

Faulty or wrong item?

Faulty or incorrectly delivered items are fully refunded, including return postage costs.

Request a return

It only takes a minute. We’ll reply by email with your return instructions.

Have an account? Log in and you can simply choose the order and items.

Photos: our form can’t attach files, so please email photos of the items and box to orders@elegante-uk.com, quoting your order number. This is especially helpful for faulty items.